This explains what personal information LA Pre-Loved Handbags collects when you visit or shop with us, why we collect it, how it’s used, who it might be shared with, and the choices you have over it.

This policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or making a purchase, you agree to the collection and use of information as described here.

We currently operate only within Australia, and this policy applies to Australia at this time.

Information We Collect

When you browse our store, create an account, or place an order, we may collect:

• Contact details, such as your name, email address, phone number, and shipping or billing address
• Order information, including the products you purchase, order value, and payment method used
• Payment details, processed securely through our third-party payment providers. We don’t store your full card information on our own servers
• Device and usage data, such as your IP address, browser type, pages visited, and how you interact with our site
• Communications, including messages you send us through email, live chat, or our contact form

How We Use It

We use this information to process and fulfill your orders, communicate with you about them, improve our website and shopping experience, detect and prevent fraud, send marketing you’ve opted into, and meet our legal obligations.

Our Approach Under the Australian Privacy Principles

We handle your information in line with the APPs, which means being accountable for what we hold, transparent about why we’re collecting it, and careful to only ask for what we genuinely need to run our store and serve you. We rely on your consent where required, keep information only as long as we need it, and take reasonable steps to keep it accurate and secure.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to help our store function properly, remember your preferences, and understand how visitors use our site. You can adjust your browser settings to refuse cookies, though some parts of our site may not work properly if you do.

How Your Information Is Shared

We don’t sell your personal information. It may be shared in these situations:

• With our web hosting provider, since our store runs on WordPress and WooCommerce
• With payment processors, such as PayPal or our card payment provider, to complete your transaction
• With courier services, to deliver your order
• With service providers who assist with email delivery, customer support, or marketing, under confidentiality obligations
• When required by law, such as in response to a valid legal request

Data Retention

We keep your personal information for as long as necessary to fulfill the purposes described here, including maintaining business and legal records and resolving disputes. When it’s no longer needed, we take reasonable steps to delete or de-identify it.

Your Rights

Under the Australian Privacy Principles, you can request access to the information we hold about you, ask us to correct inaccurate information, request deletion subject to legal exceptions, restrict or object to certain processing, request a portable copy of your data, opt out of marketing emails at any time, and lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your data has been mishandled.

Children’s Privacy

Our Services aren’t directed toward children, and we don’t knowingly collect personal information from anyone under 13. If we discover we’ve inadvertently collected information from a child under 13, we’ll delete it as quickly as possible.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information, though no method of transmission or storage online is completely secure.

Third-Party Links

Our website may link to third-party sites we don’t own or control. This policy applies only to information collected through our Services.

International Visitors and Overseas Transfers

If you access our Services from outside Australia, your information may be transferred to and processed in Australia or other countries where our service providers operate. We take reasonable steps to ensure information disclosed to overseas recipients continues to be handled in line with the Australian Privacy Principles.

Changes to This Policy

We may update this Privacy Policy from time to time. Continuing to use our Services after changes are posted means you accept the revised policy.

Contact Us

Business Name: LA Pre-Loved Handbags
Email: support@laprelovedhandbags.store
Phone: 0478 249 060
Business Address: 5/198 Adelaide Street Brisbane City, Queensland, 400 Australia
Customer Support Hours: Monday to Saturday, 11:00 AM to 5:00 PM
Time Zone: GMT+10:00 (Australian Eastern Standard Time)
Live Chat: Available 24/7

You’re also welcome to reach out through our Contact Us page. For more on how we operate, review our Terms of Service, Shipping Policy, Return Policy, Refund Policy, and Payment Policy.