Payment policy

Here’s how payment works when you shop with LA Pre-Loved Handbags, from what we accept to how refunds get issued.

Every price on our site is listed in Australian Dollars (AUD, $). We currently operate only within Australia, and this policy applies to Australia at this time.

What We Accept

Checkout currently supports:

Only the methods shown at checkout can be used to complete a purchase. If yours isn’t listed, it’s not currently supported.

What Happens When You Pay

Placing an order authorises us and our payment processing partners to charge the total shown at checkout, including shipping. Before it’s accepted, your payment may go through authorisation, identity, and fraud checks. Submitting an order doesn’t mean it’s automatically approved, that only happens once these checks clear.

Prices and Currency

Everything on our site, including product prices and shipping, is shown in AUD. Review your order summary carefully before paying, particularly your billing details, shipping address, and payment method, since mistakes here can delay processing.

Keeping Payments Secure

Transactions run through established third-party payment processors using industry-standard security. We don’t store your full card or banking details on our own servers, that’s handled by our payment partners directly. No online payment system is completely risk-free, but we take reasonable steps to keep every transaction secure.

Extra Verification on Some Orders

To protect both customers and our business from fraud, some orders go through an additional review before shipping. This might mean confirming payment details, checking billing information, validating your shipping address, or in some cases asking for further proof of identity. If we can’t verify an order, it may be delayed, we may reach out, or it may need to be cancelled.

If a Payment Doesn’t Go Through

A declined or failed payment means we can’t move your order forward until a successful payment is received. This can happen for reasons like bank holds, account restrictions, incorrect billing details, or insufficient funds. Check with your bank or payment provider before trying again.

How Refunds Are Issued

Approved refunds always go back to the payment method used on the original order. We can’t redirect a refund to a different card, account, or method. Full details on eligibility and timelines are in our Return Policy and Refund Policy.

Holds on Suspicious Orders

We can review, flag, or hold any order that raises concerns during verification or shows an unusual pattern. This might mean pausing the order to investigate, requesting further verification, or cancelling it outright.

Disputes and Chargebacks

If something looks wrong with a charge, contact us directly first so we can sort it out. Going straight to a chargeback without reaching out can slow things down and may flag your account for future orders.

Contact Us

Business Name: LA Pre-Loved Handbags
Email: support@laprelovedhandbags.store
Phone: 0478 249 060
Business Address: 5/198 Adelaide Street Brisbane City, Queensland, 4000 Australia
Customer Support Hours: Monday to Saturday, 11:00 AM to 5:00 PM
Time Zone: GMT+10:00 (Australian Eastern Standard Time)
Live Chat: Available 24/7

For further assistance, visit our Contact Us page, or check our FAQs, Privacy Policy, and Terms of Service.