At LA Pre-Loved Handbags, we want you to feel completely confident about every bag you order from us. This Return Policy explains which items qualify for a return, the condition they need to be in, and the steps you’ll need to follow to send something back to us.

All figures mentioned throughout this policy are listed in AUD ($). This policy applies in addition to, and does not affect, your statutory rights as a consumer under the Australian Consumer Law. We currently operate only within Australia, and this policy applies to Australia at this time.

Return Window

You have 30 calendar days from the date your order is marked as delivered to request a return on an eligible item.

Requests submitted after this 30-day window has closed generally cannot be accepted, so if you think there’s a chance you might want to send something back, we’d encourage you not to wait too long before reaching out to us.

What Can Be Returned

You’re welcome to request a return if any of the following applies to your order:

• The item arrived damaged during delivery
• You received a defective item, such as a broken zipper or clasp
• We accidentally sent you the wrong product or style
• You simply changed your mind after receiving it and no longer want it
• The item is still within the eligible return window and meets the conditions described below

Every return request we receive goes through a short review process to confirm it satisfies the conditions outlined in this policy before it’s approved.

Conditions for a Valid Return

For an item to qualify for return, it must meet all of the following conditions:

• Be sent back to us within 30 calendar days of the original delivery date
• Be unused, with no signs of wear or handling
• Include all original packaging and tags
• Show no signs of damage or alteration
• Be accompanied by proof of purchase or a valid order number

Items that don’t fully meet these conditions may be sent back to you without a refund, or may only qualify for a partial refund depending on their condition upon inspection.

Getting Return Authorization Before You Ship

Before sending anything back to us, please reach out to support@laprelovedhandbags.store to request return authorization first. This allows us to review your request, confirm eligibility, and provide you with the correct return address and instructions.

Please do not send items directly to our business address without first receiving approval from our team. Unauthorized returns sent without prior confirmation may be delayed, refused upon arrival, or take significantly longer to process.

Who Covers the Cost of Return Shipping

If the return is the result of our error, meaning the item arrived damaged, defective, or wasn’t the product you actually ordered, please let us know within 48 hours of delivery and include your order number, clear photos of the item, photos of the outer shipping packaging, and a short written description of the issue. Once your request has been reviewed and approved, we’ll provide you with a prepaid return shipping label at no cost to you.

If you’re returning an item simply because you changed your mind, the cost of return shipping will be your responsibility, and the original outbound shipping charge you paid at checkout is non-refundable.

We strongly recommend using a shipping method that includes tracking whenever you’re sending an item back to us, since we’re not able to process or verify a return shipment that we cannot confirm was actually sent.

No Restocking Fee

We don’t charge a restocking fee on approved returns, regardless of the reason for the return.

Restocking Fee: $0.00 AUD

Exchanges

At this time, we don’t offer direct one-to-one exchanges through our store. If you’d like a different colour or style than what you originally ordered, the simplest path is to return your eligible item under this policy and place a new order separately for the one you’d prefer.

Items That Cannot Be Returned

The following situations and item types are not eligible for a return under this policy:

• Items that have been used or show signs of wear
• Items sent back to us without their original tags or packaging
• Products showing damage that was clearly caused by improper handling or misuse after delivery
• Return requests submitted after the 30-day return window has already closed

Cancelling an Order Instead of Returning It

If you’d rather cancel your order entirely before it even ships, please contact us as soon as possible. Cancellation requests can only be honored if your order hasn’t yet entered fulfillment. For more details on our processing timelines, take a look at our Shipping Policy.

What Happens Once We Receive Your Return

Once your returned item arrives back with us, our team inspects it against the conditions outlined above before moving forward. To understand exactly how that inspection leads to a refund, and how long that typically takes, please refer to our separate Refund Policy.

Questions About Returning an Item

If you’re ever unsure whether your item qualifies for return, our team is always happy to walk you through it.

Business Name: LA Pre-Loved Handbags
Email: support@laprelovedhandbags.store
Phone: 0478 249 060
Business Address: 5/198 Adelaide Street Brisbane City, Queensland, 4000 Australia
Customer Support Hours: Monday to Saturday, 11:00 AM to 5:00 PM
Time Zone: GMT+10:00 (Australian Eastern Standard Time)
Live Chat: Available 24/7

You can also reach out anytime through our Contact Us page.