Shipping policy
Here’s what to expect once you place an order with LA Pre-Loved Handbags, from what it costs to ship, how long it takes, and what happens if anything goes off track.
All prices, shipping charges, and order totals mentioned in this policy are listed in Australian Dollars (AUD, $). We currently operate only within Australia, and this policy applies to Australia at this time. If that changes down the track, we’ll update this page.
What Shipping Costs
One flat rate on every order: $18.35 AUD, shown clearly at checkout before you pay.
How Long It Takes
Orders are typically prepared for shipment within 1 to 2 business days after payment is confirmed. Once shipped, transit across Australia generally takes another 6 to 7 business days, depending on your location. Altogether, most orders arrive within 7 to 9 business days of the original order date. This is a planning estimate, not a guaranteed delivery date, and remote addresses, weather, or high-demand periods can occasionally stretch it further.
Orders placed before 1:00 PM AEST on a business day usually begin processing that same day. Anything after that cut-off, or placed on a Sunday or public holiday, moves into the queue for the next business day. A business day here means Monday through Saturday, excluding public holidays.
Who Delivers Your Order
We work with established, tracked courier services across Australia. Which one handles your delivery depends on your location and what offers the most reliable service in your area, but every order ships with tracking regardless.
Tracking Your Order
You’ll get a shipping confirmation email with tracking details within 24 to 48 hours of your order leaving us. You can also check status anytime through our Track Your Order page.
If Delivery Doesn’t Go to Plan
- Marked delivered but nowhere to be found? Check around your property, including with neighbours, and give it up to 24 hours in case it was logged slightly early. Still missing? Get in touch and we’ll investigate with the courier.
- Running late? Weather, courier disruptions, high order volumes, and public holidays can all push a delivery past its estimate. We’ll keep you posted if we’re aware of a delay affecting your order.
- Seems lost? Let us know and we’ll open an investigation with the courier. Any resolution follows our Return Policy and Refund Policy.
- Arrived damaged? Contact us within 48 hours of delivery with your order number, photos of the item and its packaging, and a short note on what happened.
Changing an Order or Fixing an Address
Get in touch as soon as possible if you need to change or cancel an order. We can usually accommodate this before your order enters fulfillment, but once it’s with the courier, it’s locked in.
Please double check your full delivery address, including unit number, street, suburb, state, and postcode, before completing checkout. If a package is returned to us over an address issue, an additional shipping fee may apply before we can send it out again.
Multiple Items and Peak Periods
If your order includes more than one item, pieces may occasionally ship separately depending on stock, with tracking sent for each. During major holidays and other high-demand periods, expect processing and transit to run a little slower than usual, so it’s worth ordering ahead if timing matters.
Contact Information
Business Name: LA Pre-Loved Handbags
Email: support@laprelovedhandbags.store
Phone: 0478 249 060
Business Address: 5/198 Adelaide Street Brisbane City, Queensland, 4000 Australia
Customer Support Hours: Monday to Saturday, 11:00 AM to 5:00 PM
Time Zone: GMT+10:00 (Australian Eastern Standard Time)
Live Chat: Available 24/7
For further assistance, please visit our Contact Us page.